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Privacy Policy

Last Updated: 20/2/2026

1. Introduction

This Privacy Policy describes how KENT INSULATION (“we,” “us,” or “our”) collects, uses, and shares your personal information when you visit our website at kentinsulationservices.com or use our services. By using our site, you consent to the practices described in this policy.

2. Information We Collect

We collect information that identifies, relates to, or describes you:

  • Direct Information: Name, email address, phone number, and physical service address provided through our quote request forms.
  • Automatic Data: IP addresses, browser types, and usage data (pages visited, time spent) collected via cookies and log files.

3. How and Why We Use Your Information

We use your data for legitimate business purposes:

  • Service Provision: To process your requests for insulation quotes and perform contracted services.
  • Communication: To send you project updates and promotional materials.
  • AI Training & Optimization: To improve our automated systems and provide a personalized experience.
  • Compliance: To fulfill legal obligations such as tax records or responding to lawful requests.

4. Cookies and Tracking Technologies

Our website uses cookies to enhance your experience. You can manage your preferences through our Consent Management Platform (CMP) on the site. We use:

  • Essential Cookies: Required for site functionality.
  • Analytics Cookies: To understand visitor behavior (e.g., Google Analytics).

5. Third-Party Data Sharing

We do not sell your personal data. We only share information with:

  • Service Vendors: Cloud hosting, email platforms, and payment processors.
  • Legal Authorities: When required to protect our legal rights or public safety.

6. Data Retention and Security

  • Retention: We store your data only as long as necessary for the purposes stated above or to meet legal requirements.
  • Security: We implement technical safeguards, including encryption and multi-factor authentication, to protect your information. However, no method of transmission is 100% secure.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of the data we hold about you.
  • Correction: Request updates to inaccurate or incomplete information.
  • Deletion: Request that we permanently erase your personal data (“Right to be Forgotten”).
  • Opt-Out: Withdraw consent for marketing or AI data processing.